Refund policy
30-day returns
You have 30 days from delivery to request a return for any reason. To be accepted, the item must be unused, in the same condition you received it and in its original packaging.
If you are a consumer in the European Union, you also have a statutory right to withdraw from the purchase within 14 days of delivery without giving a reason. Our 30-day policy is offered in addition to that right, not instead of it.
How to start a return
Write to support@suyvox.com with your order number and, if the item arrived damaged or faulty, a photo. We will reply with the return address and instructions. Items sent back without contacting us first cannot be accepted.
Damaged, faulty or wrong items
Check your order as soon as it arrives. If anything is damaged, faulty or not what you ordered, tell us within 48 hours of delivery and we will put it right at no cost to you: we will send a replacement or refund you in full, whichever you prefer.
Return shipping costs
If the return is due to our error — a faulty, damaged or incorrect item — we pay the return shipping. If you are returning an item because you changed your mind, the return shipping is at your expense. We recommend a tracked service, as we cannot refund items that do not reach us.
Items we cannot take back
- Items returned more than 30 days after delivery.
- Items that have been used, damaged after delivery, or are missing parts or packaging.
- Sealed items that cannot be returned for hygiene reasons once opened.
- Gift cards and sale items marked as final sale.
Refunds
Once we receive and inspect your return, we will tell you whether it has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few more days to show the money in your account. Original shipping charges are refunded only where the return is due to our error.
Exchanges
The quickest way to get a different item is to return the one you have and place a new order once the return is approved.
If your refund is late
Check your bank account and card statement first, then contact your card issuer. If you have done that and still have not received it, write to support@suyvox.com and we will chase it for you.
Contact
Suyvox — support@suyvox.com
Carrer de Graner, 08904 L'Hospitalet de Llobregat, Barcelona, Spain
suyvox.com